Your Questions Answered

FAQs

Question: What is the Walkers Lunch promotion?
Answer: Walkers is giving people a 1 in 6 chance to win a free lunch (up to the value of £4) with each pack which is redeemable in most retailers. There is a 12 digit code starting with WL on the back of pack that can be entered on the website www.walkers.co.uk/lunch or text to 85101 (UK) or 50888 (ROI), to find out if you are one of the lucky winners.
Question: What lunch items can I purchase if I win the free lunch?
Answer: Your lunch purchase must contain: a packet of Walkers crisps plus any food item of your choice (plus a soft drink if you wish)
Question: What are the opening and closing dates?
Answer: The Walkers lunch promotion is open from 12th April to 11th July 2015.
Question: How do I participate?
Answer: For full instructions on how to play, please click here
Question: How can I claim my lunch?
Answer: There are three routes to choose from to claim your lunch:
  1. Postal – We will send you a coupon in the post which can then be taken into a participating coupon retailer (retailers UK, retailers ROI) and used against the qualifying items (see below) .
  2. Shopitize – Download the free Shopitize app, go out and buy your lunch at a participating Shopitize retailer, scan the Walkers pack barcode and upload the itemised receipt to claim your refund via Paypal or transfer into your bank account.
  3. Web receipt upload - Go out and buy your lunch at a participating retailer, then upload the itemised receipt to our website and claim your refund via Paypal.

Your lunch purchase must contain: a packet of Walkers crisps plus any food item of your choice (plus a soft drink if you wish)

Question: Participating retailers in the Walkers lunch promotion
Answer: The retailers where you can redeem your free lunch will depend upon the route you've chosen:
Question: How long will it take to receive my paper coupon, through the postal redemption route?
Answer: Your coupon should reach you within 2-3 working days.
Question: If I choose the Shopitize/ website upload redemption route, how long will it take to receive my payment?
Answer:
  • Shopitize route – It can take up to 3 working days to verify the till receipt which will be seen as a £4.00 refund in your Shopitize app balance section. Once you choose the option to withdraw this money, payment into your bank or PayPal account will take up to 7 working days.
  • Website upload route - It can take up to 3 working days to verify the till receipt. Once confirmed, it will take up to 3 working days to receive a refund into your PayPal account.
Question: How can I enter the Northern Ireland no purchase necessary route?
Answer: You can write to My Prize Claim, PO Box 3719, NEWPORT PAGNELL, MK16 6BY with your full name, full postal address and valid email address. An email will be sent to you with a unique 12 digit promotion entry code which can be entered into the website.
Question: What if my receipt upload is rejected because the picture is unclear but I have now thrown away the receipt?
Answer: We need to see a valid receipt as your proof of purchase so unfortunately in such cases we will not be able to redeem your £4 for that lunch. However, if you were to purchase another lunch of £4, containing the qualifying products (Walkers crisps plus any food item of your choice, plus a soft drink if you wish) and upload the receipt within your offer expiry date, we will be able to refund your purchase.
Question: What if the system says my on pack code has already been used?
Answer: Please call our customer services line on 0800 274777 (UK) or 1800 509408 (ROI)
Question: What if my computer crashes/I lose signal halfway through the process and my winning entry is not recovered?
Answer: Please contact our customer services line on 0800 274777 (UK) or 1800 509408 (ROI) and they will be able to track your entry.
Question: Where can I find the code on pack?
Answer: The 12 digit unique code can be found at the bottom of the best before box on the back of the lunch promotional pack and starts with WL.
Question: How many times can I enter?
Answer: You can enter a maximum of 5 times a day
Question: How old do I have to be to enter?
Answer: You have to be 18 years old or over to enter.
Question: How long are vouchers valid for after winning?
Answer: Your voucher will be valid for a period of 14 days from the day you choose your preferred redemption route
Question: Which packs is the lunch promotion offer running on?
Answer: The lunch promotion is running on most Walkers flavours until stocks last. Please see full Ts and Cs to see the list of packs with the promotional offer.