Quality Control

Question: My bag appears to be really empty, are you putting less crisps inside?
Answer: Our packets of crisps are filled by weight.  You should  always find that the packets weigh the grammage stated on the packet. However, there is a very good reason for the packets not being filled right to the top. Crisps are very fragile and can get crushed very easily. To try and prevent this from happening, we put air in the packs before they are sealed to act as a cushion for the product during transit. This does mean that the packets have to be a bit bigger than the contents. 
 
Question: Why are there burnt crisps in my bag?
Answer: We only want the great crisps to make it into a bag of Walkers; which means we have checks in place to ensure that crisps with burnt bits don't make it in. However, from time to time some do slip through the net. If this is the case please let our consumer services team know through our website and they will be in touch.
 
Question: How do you make sure your crisps stay fresh?
Answer: Speed is the key! From delivery of potatoes to crisps going into packs, our whole process takes barely half an hour. This means your crisps are sealed at their freshest, but it doesn’t stop there. We also flush our packs with a burst of nitrogen. This keeps the freshness locked inside your pack, and prevents your snack from getting crushed. 
 
Question: Why does the bag feel like it has more air in it?
Answer: We have increased the amount of air in the bag so that our crisps are better protected when transported which means you will be enjoying bigger crisps.
 
Question: How do you make sure your crisps are good quality?
Answer: The quality of our snacks is what sets us apart from the rest. From growing our own unique potatoes perfect for making crisps, or changing our slicer blades every hour to maintain the exact right thickness, nothing is left to chance.  If the finished product doesn’t meet our standards, it won’t leave the factory, it’s as simple as that.
 
Question: Do you put nitrogen gas in the bag of crisps to keep them fresh?
Answer: We don't use any artificial preservatives, instead we maintain the freshness of the product by using good quality packaging. We pack Walkers Crisps in a protective atmosphere of nitrogen gas and make sure we seal the packs very carefully.
 
Question: Is it true the Best Before date on Walkers Crisps is always a Saturday?
Answer: It’s absolutely true!  Our production week starts on a Sunday, with everything made that week having the same Best Before date. So when our recommended 12 week shelf life is up, the end date will therefore land on (you guessed it) – Saturday.
 

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